Restoring Confidence: Rapid Response and Expert Solutions for a Critical Generator Issue

Recently, Weld Power Generator came to the rescue for an office building manager facing a critical challenge. After failing a state elevator test, the manager was concerned about getting their generator & ATS back into compliance and avoiding a shutdown of their building. Our team provided exceptional support and expertise, turning a stressful situation into a successful resolution.

What Did We Do

• Immediate Response to Urgent Needs: When the building manager contacted us with less than 8 hours’ notice, our team promptly arrived on-site to address the urgent issue with the ATS (Automatic Transfer Switch). Their swift response ensured that the problem was tackled quickly, minimizing downtime and preventing further complications.
• Expert Troubleshooting and Technical Support: Our technicians demonstrated outstanding troubleshooting skills, working closely with the building manager and their electrician to identify and resolve the issue with the ATS. Their technical expertise and thorough approach were instrumental in diagnosing the problem accurately and efficiently.
• Comprehensive Solution to Pass State Test: Understanding the urgency of passing the state elevator test, our team worked diligently to ensure that the generator met all necessary standards. Their commitment to restoring the generator to optimal condition helped the building manager avoid a shutdown and achieve compliance.
• Above-and-Beyond Customer Service: Throughout the process, our team provided exceptional customer service, addressing every concern with professionalism and dedication. Their support not only resolved the immediate issue but also eased the building manager’s apprehension about the entire process.
• Successful Outcome and Continued Support: Thanks to our team’s efforts, the generator was successfully restored to a condition that passed the state test. The building manager was relieved and impressed by the level of service received, highlighting the effectiveness and professionalism of our team. 

The office building manager expressed sincere gratitude for the exceptional service provided by Weld Power. Our team’s expertise and commitment to customer satisfaction made a significant impact on resolving the critical issue and restoring confidence in the generator systems.

Here’s what they had to say:

 “I just want to take a minute and let you know about 2 of your employees, Phil & Lynton. I have been having an issue with an ATS at my building. Your 2 men have been amazing with the trouble shooting and helping me find a reason.

It has been very hard failing a state elevator test and trying to figure out why. You had a tech out there the first night helping me & my electrician tracing out the issue with less than 8 hours’ notice. Your response every time I needed help in the last 2 weeks has been above and beyond. Thanks, again for being so professional and saving the day again.”

Weld Power Generator is proud to offer rapid, expert solutions and exceptional customer support. We look forward to continuing to serve our clients with the same level of commitment and excellence.